> ## Documentation Index
> Fetch the complete documentation index at: https://support.amplify.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

> Control how and when you receive alerts for faxes, documents, billing, and more.

## Overview

Notifications keep you informed about activity across your account — faxes, eSign documents, form submissions, billing events, and more. You can receive alerts via **Email** or **Push** notification, and configure each type independently.

To access your notification settings, go to **Settings → Notifications**.

***

## Notification Categories

### Fax

Manage alerts for all fax activity, split into outbound and inbound events.

**Outbound Faxes**

| Notification               | Email | Push | Attach Fax |
| -------------------------- | ----- | ---- | ---------- |
| Faxes I send               | ✓     | ✓    | Optional   |
| Faxes from shared numbers  | ✓     | ✓    | Optional   |
| Faxes sent by Email to Fax | —     | ✓    | —          |
| Approval for Fax Sending   | —     | ✓    | —          |
| Notify CC'd User of Fax    | ✓     | ✓    | Optional   |

**Inbound Faxes**

| Notification                | Email | Push | Attach Fax |
| --------------------------- | ----- | ---- | ---------- |
| New faxes assigned to me    | ✓     | —    | Optional   |
| Faxes to accessible numbers | ✓     | ✓    | Optional   |
| Faxes reassigned to me      | ✓     | —    | Optional   |

**Document Processing**

These fire when transmission or processing begins on a fax document.

* **Transmission started (assigned)** — triggers for faxes specifically assigned to your account
* **Transmission started (accessible)** — triggers for numbers you have access to but don't own directly
* **OCR processing** — Optical Character Recognition converts faxed documents into searchable text
* **AI data extraction** — Automated extraction of key info like patient data, dates, and medical codes

***

### eSign

Get notified when recipients interact with documents you've sent for signature.

| Notification                      | Email | Push | Attachments                       |
| --------------------------------- | ----- | ---- | --------------------------------- |
| First view by recipient           | ✓     | ✓    | PDF, Certificate, Audit Trail     |
| Every view by recipient           | ✓     | ✓    | PDF, Certificate, Audit Trail     |
| Document completed by a signer    | ✓     | ✓    | PDF, Certificate, Audit Trail     |
| Document completed by all parties | ✓     | ✓    | PDF ✓, Certificate, Audit Trail ✓ |

<Tip>
  Enable **Audit Trail** attachments on completion events to keep a tamper-evident record for compliance purposes.
</Tip>

***

### Forms

Receive alerts when recipients submit or view your online forms.

| Notification                       | Email | Push | Attachments |
| ---------------------------------- | ----- | ---- | ----------- |
| Online form completed by recipient | ✓     | —    | PDF ✓       |
| Online form viewed by recipient    | ✓     | —    | —           |

***

### Engage (Communication Activity)

Stay on top of calls and messages.

| Notification       | Push | Email |
| ------------------ | ---- | ----- |
| Missed Calls       | ✓    | ✓     |
| Voicemail Received | ✓    | ✓     |
| Text Messages      | ✓    | ✓     |

***

### Account & Billing

| Notification      | Email | Push |
| ----------------- | ----- | ---- |
| Number purchases  | —     | ✓    |
| Number porting    | —     | ✓    |
| Payment reminders | —     | ✓    |
| Low credit alert  | —     | ✓    |

***

### Other

| Notification          | Email | Push |
| --------------------- | ----- | ---- |
| Product updates       | —     | ✓    |
| Shared folder updates | —     | ✓    |
| Tips & Features       | —     | —    |

***

## FAQ

<AccordionGroup>
  <Accordion title="Can I turn off all email notifications but keep push?">
    Yes. Each notification row has independent Email and Push toggles. Simply disable the Email toggle for any or all rows while leaving Push enabled.
  </Accordion>

  <Accordion title="What is the difference between 'Transmission started (assigned)' and 'Transmission started (accessible)'?">
    **Assigned** fires for fax numbers that are directly tied to your account. **Accessible** fires for numbers you can view and use (e.g., shared team numbers) but don't own outright.
  </Accordion>

  <Accordion title="What does 'Attach Fax' do in the Fax section?">
    When enabled, the actual fax document is included as an attachment in your email notification, so you can view the content without logging into the app.
  </Accordion>

  <Accordion title="Can I receive the Audit Trail as an email attachment?">
    Yes. In the eSign section, check the **Audit Trail** checkbox next to the relevant event (e.g., "Document completed by all parties") to receive it as an attachment.
  </Accordion>

  <Accordion title="Why are some notifications Push-only?">
    Certain billing and account events (like low credit alerts and payment reminders) are configured as Push-only by default. If you need email for these, contact support to check if your plan supports custom billing alert preferences.
  </Accordion>

  <Accordion title="Do notification settings apply to all team members?">
    No. Notification preferences are per-user. Each team member can configure their own settings under **Settings → Notifications**.
  </Accordion>
</AccordionGroup>