> ## Documentation Index
> Fetch the complete documentation index at: https://support.amplify.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls

> Make, receive, and manage calls directly from Amplify

The **Calls** module in Amplify lets you place outbound calls, receive incoming calls, and review your call history — all from one unified workspace. Each call is automatically logged so you can track activity, follow up faster, and keep conversations organized.

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## Making a call

You can start a call anytime from Amplify:

1. Click **Start Now** from the left sidebar.
2. Enter or select a phone number.
3. Click the **Call** icon to begin.

During an active call, you can:

* Mute or unmute your microphone
* Access the dial pad
* Record the call
* End the call at any time

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## Receiving calls

When someone calls your Amplify number:

* An in-app calling window appears
* You can answer or decline the call
* Call duration and status are tracked automatically

All incoming calls are saved to your call history for later review.

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## Call history overview

The Calls page displays a detailed log of your activity, including:

* **Number** – The phone number involved in the call
* **Status** – Missed, completed, or voicemail
* **Activity** – Incoming or outgoing
* **Duration** – Length of the call
* **Date** – When the call occurred

Selecting a call opens the conversation panel, where you can view related messages, files, or follow-up activity.

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## Call filters

Use filters on the left panel to quickly find the calls you need:

* **Open** – Calls that still need attention
* **Done** – Completed and reviewed calls
* **Unresponded** – Calls without a follow-up
* **Missed** – Calls that were not answered
* **Voicemail** – Calls that left a voicemail
* **Incoming** – Calls you received
* **Outgoing** – Calls you placed
* **Archived** – Calls you’ve archived

Filters help keep your call workflow clean and focused.

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## Calls and conversations

Calls are connected with related conversations whenever possible. This means you can:

* View messages or shared files alongside calls
* Continue the conversation without switching tools
* Keep all communication history in one place

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## FAQs

<Accordion title="Can I make calls directly from Amplify?">
  Yes. Amplify allows you to place outbound calls directly from the app without using a separate phone or tool.
</Accordion>

<Accordion title="What happens if I miss a call?">
  Missed calls are logged automatically and appear under the **Missed** filter so you can follow up later.
</Accordion>

<Accordion title="Are calls automatically saved?">
  Yes. All incoming and outgoing calls are logged in your call history with timestamps and duration.
</Accordion>

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