> ## Documentation Index
> Fetch the complete documentation index at: https://support.amplify.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard filters

> Refine fax activity using powerful filters for faster triage

## Overview

Filters help healthcare teams manage high fax volumes by isolating specific subsets of fax activity—such as failed transmissions, inbound referrals, or faxes from a specific number.

Multiple filters can be combined to create precise views without leaving the dashboard.

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## Available filters

### Search

Use the search bar to find faxes by:

* To or From fax number
* Document name
* Sender email address
* Label or subject text

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### User

Filter by the user who sent or owns the fax.\
Helpful for reviewing individual workloads or troubleshooting issues.

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### Number

Shows faxes associated with a specific fax number or inbox, such as a department or location-based number.

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### Method

Filter by how the fax was sent. Different types of Methods include:

* App
* Email-to-Fax
* FCL-to-Fax
* Developer API
* Broadcast Fax

This is useful when diagnosing delivery issues.

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### Label

Filter using custom labels like **Lab**, **Referral**, or **Billing** to quickly group related documents.

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### Direction

Narrow results to:

* **Inbound** faxes
* **Outbound** faxes

Commonly used to triage incoming patient documents.

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### Status

Fax Status help you to track and focus on documents that need action.

* **Delivered** — The fax was successfully sent and confirmed by the receiving system.
* **Confirmed** — The recipient explicitly acknowledged receipt of the fax.
* **Cancelled** — The fax was manually stopped before delivery completed.
* **Failed** — The fax could not be delivered after all retry attempts.
* **Retries** — The fax is being resent automatically due to a temporary delivery issue.
* **Recipient Failure** — Delivery failed due to an issue on the recipient’s fax line or system.
* **Partially Cancelled** — Some pages were sent before the fax was cancelled.
* **Partially Sent** — Only a portion of the fax was delivered successfully.
* **Blocked** — The fax was prevented from sending due to policy, permissions, or compliance rules.
* **Incoming Transmission** — The fax is currently being received.
* **New** — The fax has been received but not yet reviewed or assigned.
* **Action Required** — The fax needs user attention, such as reassignment or retry.

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### Time

Limit results by fax creation date and time range, useful for:

* Daily operational reviews
* Audits and compliance checks

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## Best practices

* Combine **Status + Direction** to catch missed inbound faxes
* Use **Labels** to streamline referrals and lab workflows
* Apply **Time filters** during audits or incident reviews
* Use **<u>Automations</u>** to define rules and reduce manual work

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## FAQs

<AccordionGroup>
  <Accordion title="Can I use multiple filters at once?">
    Yes. Filters can be combined to create very specific views of fax activity.
  </Accordion>

  <Accordion title="Do filters reset automatically?">
    Filters remain active until cleared or changed.
  </Accordion>
</AccordionGroup>