> ## Documentation Index
> Fetch the complete documentation index at: https://support.amplify.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Number porting

> Bring your existing number to Amplify or get a new one

Keep your existing number or get a brand-new one when you start using Amplify. This ensures uninterrupted communication with your customers, partners, and vendors.

## Overview

Amplify allows you to:

* **Port (transfer) an existing number** from another provider, or
* **Purchase a new number** instantly during setup.

Porting is optional — you can start using Amplify with a new number right away if you prefer.

<Note>
  Do not cancel your existing fax service until the porting process is fully completed. Canceling early may result in permanent loss of your number.
</Note>

***

## Port existing number

Porting lets you move your current fax number from another carrier or fax provider into Amplify, so you can continue using the same number without disruption.

### What you’ll need

To submit a porting request, make sure you have:

* The \*\* number\*\* you want to transfer
* Your **current provider’s name**
* A recent **billing statement or invoice**
* Correct **account holder information** (must match your provider’s records).

  <Note>
    Account holder information includes:

    * Company Name:
    * Account Number:
    * Billing Address:
    * Authorized Person's Name:
    * Port-out PIN
  </Note>

### How porting works

<Steps>
  <Step title="Submit a support ticket">
    Create a support ticket requesting number porting. The support team will collect the required details for your number and current carrier. Read more on how to [Contact Amplify Support](https://ifax.mintlify.app/support).
  </Step>

  <Step title="CSM team engagement">
    The support team will engage the Customer Success Management (CSM) team to assist with account management activities such as number migration or saving your existing configuration.
  </Step>

  <Step title="Sign authorization">
    Complete and sign a Letter of Authorization (LOA), allowing Amplify to request the transfer on your behalf.
  </Step>

  <Step title="Carrier review">
    Your current provider reviews the request and confirms eligibility. If information doesn’t match, they may reject the request.
  </Step>

  <Step title="Number transfer">
    Once approved, your number is transferred to Amplify. You’ll be notified when the process is complete.
  </Step>
</Steps>

### Porting timelines

* Most numbers transfer within **5–10 business days**
* Some carriers may take longer depending on location and number type
* There is typically **no downtime** if your existing service remains active during the process

<Info>
  Porting timelines are controlled by the losing carrier and cannot usually be expedited.
</Info>

### Supported numbers

Amplify supports porting for:

* Local numbers
* Toll-free numbers (availability may vary by region)

International porting availability depends on the originating carrier and country.

***

## Purchase a new number

If you don’t need to keep an existing number, you can purchase a new one instantly.

### How it works

* Choose a **country and area code** during setup
* A number is assigned to your account immediately
* Start sending and receiving faxes right away

### Why choose a new number

A new number is ideal if you:

* Are setting up faxing for the first time
* Want a dedicated number for a new department or business
* Need faster setup without waiting for porting approval

You can always port an existing number later if needed.

***

## FAQs

<AccordionGroup>
  <Accordion title="How do I start a number porting request?">
    To start porting your fax number, create a support ticket. The support team will collect the required information and coordinate with the Customer Success Management (CSM) team to manage the porting process.
  </Accordion>

  <Accordion title="Will my fax service stop during porting?">
    No, as long as you keep your current service active until the port completes. Amplify will notify you once the transfer is finished.
  </Accordion>

  <Accordion title="What happens if my port request is rejected?">
    Rejections usually occur due to incorrect billing details or account mismatches. You’ll be notified with next steps so you can correct and resubmit.
  </Accordion>

  <Accordion title="Is there a fee to port a number?">
    Amplify does not typically charge for porting in. However, your current provider may apply a port-out or termination fee.
  </Accordion>

  <Accordion title="Can I use Amplify while waiting for porting to complete?">
    Yes. You can start using Amplify immediately with a temporary or newly assigned fax number while your port request is in progress.
  </Accordion>
</AccordionGroup>