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Everything You Know from iFax, Plus a Whole Lot More ✨

Amplify brings everything you already use in iFax into one connected platform, then takes it further. You’ll still have the secure, reliable cloud faxing and powerful fax features you know today, now alongside AI-powered document processing, intelligent automation, forms and eSignatures, SMS, voice, video, and more. Here’s what you’ll unlock when you upgrade from iFax to Amplify.
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AI-Powered Document Intelligence 🧠

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New Document Classification

Amplify can automatically identify incoming document types, such as referrals, lab results, orders, authorizations, and more. Documents can be classified as soon as they arrive, making it easier to organize work and build automated workflows around different document types.

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New Patient Data Extraction

Amplify can automatically identify and extract patient information from incoming documents, including names, dates of birth, patient IDs, contact information, addresses, and other key identifiers. Instead of manually reviewing documents for patient details, teams can turn that information into structured data that can be searched, routed, and used throughout Amplify.

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New Provider, Facility & Insurance Data Extraction

Provider and coverage information can now be extracted directly from documents, including referring providers, NPIs, facility details, insurance plans, subscriber information, guarantors, and more. This makes it easier to process referrals and other document-heavy workflows without manually re-entering information.

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New Clinical & Diagnostic Data Extraction

Amplify can now extract clinical information including diagnoses, visit details, ICD and CPT codes when available, order dates, lab results, test values, units, and reference ranges. Important clinical data that previously lived only inside a document can now become structured information teams can review and use in downstream workflows.

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New Document Intelligence & Prioritization

Amplify can identify important dates, urgency indicators, and other signals within documents, including referral dates, procedure dates, visit dates, and priority reasons. Teams can use this context to identify time-sensitive work faster and prioritize what needs attention first.

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New Advanced Automation Fields

Extracted patient, provider, insurance, clinical, document, and metadata fields can now be used as conditions within Amplify automations, allowing workflows to respond to the actual information contained inside a document.Example: Receive a referral → classify it automatically → extract the patient, provider, and insurance information → identify it as urgent → route it to the correct team.
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Dashboard & Document Management 📄

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Updated Enriched Dashboard + Custom Columns

Dashboard views can now surface more information about each fax and document, with configurable columns that let teams choose which operational details matter most. Review key information, filter work, and understand what needs attention without opening every document individually.

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New Inline Document Preview

Preview documents directly from the fax dashboard without opening them in a separate view. A quick hover gives teams a faster way to identify documents and move through high-volume queues with fewer clicks.

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New Document Splitting

Multi-page documents and fax packets can now be separated into individual documents, making it easier to route, process, file, and manage items that arrive together.

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Updated Folder Management + Starred Folders

Folders are easier to organize and manage with improved visibility, a streamlined management experience, and the ability to star frequently used folders for faster access.

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Updated Performance Improvements

We’ve made improvements across Amplify to make core fax and document workflows faster and more responsive, especially for teams managing high volumes of daily work.
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Collect: Forms & eSignature ✍️

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New Forms & AI-Powered Intake

Teams can now create forms to collect structured information directly in Amplify. Forms can support patient intake, document collection, internal workflows, and follow-up processes without relying on disconnected PDFs, email threads, or manual data entry.

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New eSignature

Send documents for electronic signature directly through Amplify. Teams can collect completed signatures without requiring recipients to print, sign, scan, and return documents through a separate tool.
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Engage: Messaging, Voice & Video 💬

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New SMS & Secure Messaging

Amplify now supports secure SMS and messaging for external communication and internal collaboration. Teams can follow up, coordinate work, and keep conversations connected to the workflows they support.

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New Voice Calling

Place calls directly from Amplify when a workflow needs a real conversation. Teams can quickly follow up on urgent, stalled, or unclear work without switching to a separate phone system.

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New Video Calling

Start video conversations from Amplify when messaging or a phone call isn’t enough. Video gives teams another way to collaborate, explain information, and coordinate more complex conversations in real time.

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Updated More Ways to Send Documents

The fax compose experience now brings additional communication options into one place. In addition to fax, users can send documents through secure email and secure SMS, making it easier to choose the right channel without jumping between separate tools.
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Contacts & Workflow Coordination 👥

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Updated Advanced Contact Management

Contacts can now hold richer information, including support for patient contacts and a more complete activity history. Teams can see relevant communications and document interactions together, creating more context around the people involved in a workflow.

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New CSV Import with Field Mapping

Importing data from CSV is now easier with guided field mapping. Match uploaded columns to the correct Amplify fields before importing to reduce cleanup and make migrations more reliable.
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Admin, Security & Compliance 🔐

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New Detailed HIPAA Activity Logs

Amplify now provides more detailed visibility into user activity across documents, workflows, and account actions. Expanded activity tracking gives regulated teams better support for auditing, compliance oversight, and internal accountability.

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Updated Advanced Permissions

Permissions have been expanded across Amplify, giving admins more precise control over access to features, documents, folders, and team workflows. Organizations can create access rules that better reflect different roles, departments, and responsibilities.

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New Admin Notification Controls

Account owners and admins can now manage notification settings for team members, helping ensure users receive the updates that are relevant to their responsibilities without unnecessary noise.

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New IP Whitelisting

Organizations can restrict Amplify access to approved IP addresses, adding another layer of protection for teams with stricter security and access requirements.

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New Domain-Restricted Signups

Admins can limit new user registration to approved company email domains, helping prevent unauthorized users from joining an organization’s workspace.

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New Custom Branding

Organizations can now bring their own branding into Amplify for a more consistent experience across internal teams and external-facing workflows.

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Ready to Upgrade to Amplify? 🚀

If you’re still using iFax, everything you already know is waiting for you in Amplify, plus a whole lot more. Reach out to your Customer Success Manager or contact support@amplify.xyz to schedule a demo, explore what’s new, and get your team upgraded.