Skip to main content

​
Number porting

Keep your existing fax number or get a brand-new one when you start using Amplify. This ensures uninterrupted fax communication with your customers, partners, and vendors.

​
Overview

Amplify allows you to:
  • Port (transfer) an existing fax number from another provider, or
  • Purchase a new fax number instantly during setup.
Porting is optional — you can start using Amplify with a new number right away if you prefer.
Do not cancel your existing fax service until the porting process is fully completed. Canceling early may result in permanent loss of your number.

​
Port existing number

Porting lets you move your current fax number from another carrier or fax provider into Amplify, so you can continue using the same number without disruption.

​
What you’ll need

To submit a porting request, make sure you have:
  • The fax number you want to transfer
  • Your current provider’s name
  • A recent billing statement or invoice
  • Correct account holder information (must match your provider’s records).
    Account holder information includes:
    • Company Name:
    • Account Number:
    • Billing Address:
    • Authorized Person’s Name:
    • Port-out PIN

​
How porting works

1

Submit a support ticket

Create a support ticket requesting number porting. The support team will collect the required details for your fax number and current carrier.
2

CSM team engagement

The support team will engage the Customer Success Management (CSM) team to assist with account management activities such as number migration or saving your existing configuration.
3

Sign authorization

Complete and sign a Letter of Authorization (LOA), allowing Amplify to request the transfer on your behalf.
4

Carrier review

Your current provider reviews the request and confirms eligibility. If information doesn’t match, they may reject the request.
5

Number transfer

Once approved, your fax number is transferred to Amplify. You’ll be notified when the process is complete.

​
Porting timelines

  • Most fax numbers transfer within 5–10 business days
  • Some carriers may take longer depending on location and number type
  • There is typically no downtime if your existing service remains active during the process
Porting timelines are controlled by the losing carrier and cannot usually be expedited.

​
Supported numbers

Amplify supports porting for:
  • Local fax numbers
  • Toll-free fax numbers (availability may vary by region)
International porting availability depends on the originating carrier and country.

​
Purchase a new number

If you don’t need to keep an existing fax number, you can purchase a new one instantly.

​
How it works

  • Choose a country and area code during setup
  • A fax number is assigned to your account immediately
  • Start sending and receiving faxes right away

​
Why choose a new number

A new number is ideal if you:
  • Are setting up faxing for the first time
  • Want a dedicated number for a new department or business
  • Need faster setup without waiting for porting approval
You can always port an existing number later if needed.

​
FAQs

To start porting your fax number, create a support ticket. The support team will collect the required information and coordinate with the Customer Success Management (CSM) team to manage the porting process.
No, as long as you keep your current service active until the port completes. Amplify will notify you once the transfer is finished.
Rejections usually occur due to incorrect billing details or account mismatches. You’ll be notified with next steps so you can correct and resubmit.
Amplify does not typically charge for porting in. However, your current provider may apply a port-out or termination fee.
Yes. You can start using Amplify immediately with a temporary or newly assigned fax number while your port request is in progress.