Messages

Amplify Messages lets you communicate with contacts using your Amplify numbers from a centralized inbox. You can send messages, share files, manage conversations, and take quick actions — all without switching tools.

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Overview

With Messages in Amplify, you can:

• Send and receive messages from your Amplify numbers
• View conversations in a threaded inbox
• Share images and document attachments
• Manage conversations with quick actions
• Keep communication organized across your team

Messages are designed for fast, reliable communication while keeping conversations easy to track and manage.

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Accessing Messages

1. Log in to your Amplify workspace.
2. Navigate to Connects → Messages from the left navigation.
3. Select a conversation from the list to view message history.

The left panel shows your conversation list, while the right panel displays the selected message thread.

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Sending messages

To send a message:

1. Open an existing conversation or start a new one.
2. Type your message in the input field at the bottom.
3. (Optional) Click the attachment icon to add files or images.
4. Click Send.

Messages are sent from the selected Amplify number and appear instantly in the conversation thread.

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Attachments and files

Amplify Messages supports sending attachments such as:

• Images and screenshots
• PDFs and documents
• Other supported file formats

Attachments appear inline within the conversation, making it easy to review shared content.

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Managing conversations

Each conversation includes quick actions to help you stay organized. From the conversation menu, you can:

• Save Contact – Add the number as a saved contact
• Pin Chat – Keep important conversations at the top
• Copy Link – Share a direct link to the conversation
• Block Number – Prevent future messages from a sender
• Mark as done – Indicate the conversation has been handled
• Mark as unread – Return the conversation to an unread state
• Clear Chat – Remove the conversation history from view

These actions help teams manage high message volume efficiently.

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Message filters

Use filters to quickly organize and prioritize conversations in the Messages inbox. Filters help teams focus on what needs attention and track conversation status at a glance. The following filters are available:

• Open – Shows active conversations that haven’t been marked as done
• Done – Displays conversations that have been completed or resolved
• Unread – Surfaces conversations with unread messages
• Unresponded – Highlights conversations where no reply has been sent yet

Filters can be combined with pinned chats and timestamps to manage high message volume more efficiently.

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Message status and activity

Conversations display recent activity timestamps, helping you quickly identify active or pending conversations. Unread messages remain highlighted until opened. Pinned conversations stay visible at the top of the list for quick access.

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When to use Messages

Messages are ideal for:

• Quick follow-ups and confirmations
• Sharing documents or screenshots
• Ongoing conversations that don’t require fax or email
• Team-based communication tied to a shared number

For longer or more formal document workflows, consider using fax or email-based features instead.

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FAQs